Presentation

WELCOME TO KLABIN'S 19th ANNUAL SUSTAINABILITY REPORT, WHICH DISCLOSES THE MAIN INFORMATION ON THE COMPANY’S PERFORMANCE AND MANAGEMENT PRACTICES IN THE ENVIRONMENTAL, SOCIAL AND ECONOMIC AREAS FROM JANUARY 1 TO DECEMBER 31, 2017

(GRI 102-50, 102-51, 102-52, 102-54, 102-55)

Focused on business partners, customers, employees, suppliers, communities and shareholders, it presents results, facts, important initiatives, perspective for the future, and practices adopted by Klabin to handle issues that are relevant to stakeholders during the period.

The report was developed using the Global Reporting Initiative (GRI) methodology, whose guidelines, adopted by companies worldwide, promote comparison among sectors and companies, and following up on the evolution of sustainability management at Klabin over the years.

—  How the content is organized

(GRI 102-45, 102-48, 102-56)

This report is comprised of nine material topics considered relevant to the management of sustainability at Klabin: Competitiveness and economic results; Business expansion; Wood supply; Certifications; Promotion of local development and relationship with communities; Health and safety of direct and indirect employees; Research, development and innovation; Customer satisfaction and product quality; and the Environment.

This report presents Klabin’s management initiatives and methods for the relevant topics and related performance indicators.

The financial indicators refer to all of Klabin’s operating units in Brazil and Argentina (Klabin S.A.). Social and environmental information, however, refers only to the Brazilian operations. The financial statements, audited by Ernst & Young, abide by Brazilian standards and International Financial Reporting Standards (IFRS), as determined by Brazilian Securities and Exchange Commission (CVM) instructions 457/07 and 485/10. Any revisions of data published in other years are flagged and clarified throughout the Report. The information contained in this report was verified by Conecta Consultores, conducted according to standard AA1000AS: 2008, under license No. 000-234. (Please refer to the Assurance Statement).

Please contact Klabin for further information about this report. Click Contact or visit Klabin’s social media channels.

>> THE REPORT WAS DEVELOPED USING THE GRI STANDARDS METHODOLOGY, ADOPTED BY COMPANIES WORLDWIDE <<

—  Materiality

(GRI 102-46)

A materiality study conducted in 2014 with the help of an external consulting company, which involved several steps (see below), pointed out the issues considered relevant to Klabin, according to its stakeholders, contributing to direct its operations in communities focused on short-, medium- and long-term results. Since then, these issues have been permanently monitored by the company, providing many opportunities to develop dialog and a relationship with its stakeholders, continually considering the social and environmental contexts in the regions where Klabin operates.

The results of the Local Development Forums, deployed in the towns of Correia Pinto and Otacílio Costa/Santa Catarina, as well as in Goiana/Pernambuco, are examples of initiatives that supplement, update and deepen the knowledge obtained in the first study. These forums were carried out after the development of materiality studies focusing specifically on the regions, providing a more detailed view of the reality of these municipalities. Learn more in Local Development.

In addition, since it voluntarily started to support the Sustainable Development Goals – a United Nations (UN) initiative to engage various sectors of society on an agenda focused on the greatest global challenges in this area –, Klabin began to include the correlation between the SDGs and material topics in its Sustainability Report, which demonstrates the vitality of the study.

In 2018, it will include data such as consultations made on various occasions, including visits to customers, audit procedures, and the progress of work carried out at the Local Development Forums, among others.

—  Understand the process of defining materiality

(GRI 102-47, 103-1)

  • 1.Identification of relevant topics from the evaluation of internal and external documents, research and reports

  • 2. Identification and prioritization of strategic stakeholders by the Sustainability Committee

  • 3. Consultation and prioritization of the topics according to suggestions of consulted stakeholders

     

  • 4. Analysis of results

     

  • 5. Validation of results by the Sustainability Committee and Klabin’s senior management, taking into account the alignment between the collected information and the company strategy

     

  • 6. Final report, detailing the process of materiality and relating the results to GRI G4 guidelines

  • 7. Study of correlation between material topics and the United Nations (UN) Sustainable Development Goals (SDGs)

—  Consulted stakeholders

(GRI 102-40, 102-42, 102-43, 102-44)

Stakeholder consultations included Klabin directors and external experts, through face-to-face interviews, by email or phone; employees, customers, suppliers, investors and other stakeholders, through online questionnaires. Still under the scope of the 2014 materiality process, community leaders, rural producers and local government representatives were also consulted on field visits to Klabin units in Paraná, Santa Catarina and Pernambuco. Over 1000 responses and/or interactions were recorded in this process. Since then, to strengthen the material topic of Promotion of Local Development and Relationships with other Communities, we have considered other public consultations, such as company perception surveys (learn more in Local Development) and the Social Progress Index (learn more in Community Forums), applied in the communities of Goiana in 2017, and which have been guiding the company’s social investments.

—  Material Topics

(GRI 102-44, 102-47, 103-1)

GRI Material Aspect Associated material topic Material aspect within the organization? Material aspect outside the organization?
Economic Performance Competitiveness and economic results Yes (all operations) Yes (customers, specialists, suppliers, investors and media)
Market presence Promoting local development Yes (all operations) Yes (community, experts, suppliers and public authorities)
Indirect economic impacts Promoting local development Yes (all operations) Yes (community, experts, suppliers and public authorities)
Purchasing practices Wood supply Yes (all operations) Yes (suppliers and investors)
Energy Environment Yes (all operations) No
Water Environment Yes (all operations) Yes (experts)
Biodiversity Environment Yes (all operations) Yes (community and experts)
Effluents and waste Environment Yes (all operations) Yes (experts)
Environmental assessment of suppliers Certifications Yes (all operations) Yes (clients, suppliers and media)
Mechanisms for claims and complaints related to environmental impacts Promoting local development Yes (all operations) Yes (community, experts, suppliers and public authorities)
Occupational health and safety Health and safety of direct and indirect employees Yes (all operations) Yes (clients and suppliers)
Evaluation of suppliers in labor practices Certifications Yes (all operations) Yes (clients, suppliers and media)
Mechanisms for claims and complaints related to labor practices Promoting local development Yes (all operations) Yes (community, experts, suppliers and public authorities)
Freedom of association and collective bargaining Certifications Yes (all operations) Yes (clients, suppliers and media)
Child labor Certifications Yes (all operations) Yes (clients, suppliers and media)
Forced or compulsory labor Certifications Yes (all operations) Yes (clients, suppliers and media)
Assessment Certifications Yes (all operations) Yes (clients, suppliers and media)
Evaluation of suppliers in human rights Certifications Yes (all operations) Yes (clients, suppliers and media)
Mechanisms for claims and complaints related to human rights Certifications Yes (all operations) Yes (clients, suppliers and media)
Local communities Promoting local development Yes (all operations) Yes (community, experts, suppliers and public authorities)
Unfair competition Business expansion Yes (all operations) Yes (customers, experts and media)
Evaluation of supplier impacts on society Certifications Yes (all operations) Yes (clients, suppliers and media)
Mechanisms for claims and complaints related to impacts on society Promoting local development Yes (all operations) Yes (community, experts, suppliers and public authorities)
Labeling of products and services Customer satisfaction and product quality Yes (all operations) Yes (clients and suppliers)
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